Pyramids Wholesale intends to satisfy our costumers. For this reason, All returns, broken and exchange merchandise must be claimed within 3-4 business days after arrival and receiving. No claims for damaged or missing items can be made after this time frame.
Steps to follow for credits or replacement of the merchandise in question:
*All returns must be in its original packaging, (vaporizer, ashtrays, grinders, etc.). Original packaging must be free of any defects. Credit or replacement WILL NOT be given to items with any defects.
*Make sure all items that you receive are working properly if not, please call immediately for returns authorization.
*Broken Items: To claimed the broken items you receive, you have to take a picture of the items and e-mail to firstname.lastname@example.org, with invoice and item number, within 2 business days after arrival and receiving.
*Digital Scale returns must include all accessories and documentation (warranty card, user manual, batteries, expansion trays, lids, calibration weights, pouches, battery compartment covers) in order to receive credit on next purchase. Please note: Scales out of calibration are not covered by the warranty. Please recalibrate scale before attempting to return. Scales that will not calibrate are covered by warranty.
*All due credits will be applied to customers account within 5 business days of receiving defective items. Please note that for returns of 3 boxes or more may take up to 10 business days for credit to be processed.
*Items that are not damaged will incur a restock fee of $25.00 or 10% of the total whichever is greater.
Pyramids Wholesale does not refund with company checks, only Credit on future purchase or replacement of the items.